Shipping policy

Delivery means the transfer of physical possession or control of the goods to the consumer. The
ordered are delivered in accordance with the terms and conditions and within the period specified above.
The products are delivered to the address indicated by the purchaser on the order form.
accuracy. Any parcel returned to the seller due to an incorrect or incomplete delivery address will be
reshipped at the buyer's expense. At the buyer's request, an invoice may be sent to the invoicing address and not to the delivery address.
delivery address, by validating the option provided for this purpose on the order form.
If the purchaser is absent on the day of delivery, the delivery person will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time of delivery.
which will allow the parcel to be collected at the place and time indicated.
If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items.
of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery
delivery note (parcel refused because opened or damaged).
The purchaser must indicate on the delivery note and in the form of handwritten reserves accompanied by his/her signature
any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package
damaged package, broken products, etc.).
This verification is considered to have been carried out once the buyer, or a person authorised by the buyer, has
signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail within two working days of receipt of the goods.
two working days at the latest following receipt of the item(s) and send a copy of this letter by fax or post to the seller at the following address
simple mail to the seller at the address indicated in the site's legal notice.
If the products need to be returned to the seller, a request for their return must be made to the seller
the seller within 14 days of delivery. Any claim made outside this period will not be accepted.
be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.),
accessories, instructions, etc.).

Article 13 - Delivery errors

The purchaser must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of incorrect delivery.
following delivery, any claim of error in delivery and/or non-conformity of the products in kind or in quality
with the information on the order form. Any claim made after this
will be rejected.
The claim may be made, at the buyer's option :
- by telephone on the following number: 0640091107 ;
- by e-mail to the following address:
Any claim not made in accordance with the rules set out above and within the time limits set will not be
be taken into account and will release the seller from any liability towards the buyer.
On receipt of the claim, the seller will issue an exchange number for the product(s).

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by registered Colissimo, to the following address
seller in its entirety and in its original packaging, by registered Colissimo, to the following address
11 Rue du Lieutenant Colonel Dubois, 35132 VEZIN LE COQUET.
The return costs are at the seller's expense.