FAQ
Do you have a specific question?
Shipping & Delivery
How do I track my package?
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow the delivery of your package.
This tracking is also possible from your customer account
What are the delivery times?
Home delivery I DPD ensures home delivery by Predict within 24 to 48 hours after dispatch.
Delivery to a relay point I DPD ensures delivery to a relay point within 24 to 48 hours to a relay point selected by you when placing your order.
Shipping costs
Delivery is free when your order exceeds €50.00.
For orders under €50.00, standard delivery costs for France are €7.00 to home and €4.00 to a relay point.
For orders outside France, additional delivery charges apply.
Return & Refund
How do I return my order?
If you are not satisfied with your order, you have 14 days to return your items to us free of charge.
Simply register your return online in your customer account and tell us which item(s) you want to return. After creating the return, we will send you a return label by email.
Once the package is received, we will proceed with the refund.
When will I receive my refund?
It may take up to 14 days for your return to be fully processed. Your refund will be issued to the same payment method used for the purchase. Please allow up to 14 days between the receipt of your package by our logistics department and the processing of your return at our warehouse.
Even if tracking indicates that your return has arrived, this delay may be necessary to complete the process.
We will send you a refund confirmation email.
Making a claim for a defective item
We are sorry if your item arrived damaged or defective! You can contact us at: morexcustom@gmail.com
Please let us know about the issues you are experiencing so we can resolve them as quickly as possible. We will contact you by email with instructions on how to proceed.
Size guide
How to find the right size?
You will find the size guides specific to your item directly on the product page in the "Size guide" tab.
If you have any questions about sizing, please feel free to email us at morexcustom@gmail.com or contact us directly via live chat on our website.