Refund policy

Product availability - Refunds - Rescission

Except in cases of force majeure or during periods when the online shop is closed, which will be clearly
which will be clearly announced on the home page of the site, the delivery times will be, within the limits of available stocks,
those indicated below. Delivery times run from the date on which the order is registered, as indicated on the
indicated on the order confirmation email.
For deliveries in mainland France and Corsica, the delivery time is 2 days from the day following the day
the buyer has placed his/her order, according to the following methods: Colissimo . At the latest, the delivery time will be 30
working days after the conclusion of the contract.
For deliveries to French overseas departments and territories or to another country, the delivery terms will be specified to the buyer on a case-by-case basis.
the buyer on a case-by-case basis.
In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract
require the seller to complete the contract within a reasonable additional period.
If the seller fails to meet the agreed delivery date or timeframe by the end of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgement of receipt or by
in writing on another durable medium.
The contract will be deemed to have been terminated on receipt by the seller of the letter or written document informing the seller of this termination, unless the seller has failed to comply with the terms of the contract.
of this termination, unless the professional has performed in the meantime.
The purchaser may, however, cancel the contract immediately if the dates or deadlines referred to above constitute an essential condition of the contract for him.
an essential condition of the contract.
In this case, when the contract is cancelled, the seller is obliged to reimburse the buyer for all sums paid, at the latest within one year of the cancellation date.
paid, at the latest within 14 days of the date on which the contract was terminated.
If the product ordered is unavailable, the buyer will be informed as soon as possible and will have the option of
to cancel their order. The buyer will then have the option of requesting either a refund of the sums paid within 14 days of payment, or exchange the product.